Welcome to Cutecheetahs! We aim to deliver your pinback buttons safely and on time. Please review the details below to understand how we process, ship, and handle all orders placed through our online store.
1. Working Hours
Our fulfillment team operates from Monday to Friday, excluding national holidays. Orders placed after 5:00 PM MST or on weekends will be processed on the next business day.
2. Shipping Origin
All products are packaged and shipped from our warehouse located at 4969 15th Ave S, Seattle, Washington 98108, USA
3. Shipping Rates
We offer a flat-rate shipping policy for all orders:
- Within the United States: $4.99
- International Shipping: $12.99
You can order as many items as you like and pay only one flat rate per order.
4. Processing & Handling Time
All orders are processed within 1–3 business days after payment confirmation. Processing time may vary depending on product complexity or order volume during peak seasons.
5. Estimated Delivery Time
- United States: 5–7 business days after dispatch
- International Orders: 10–15 business days after dispatch
Delivery times may vary depending on your location, customs clearance, and local postal services. Total delivery time = Processing Time + Transit Time.
6. Tracking Information
Once your order ships, you’ll receive a confirmation email containing your tracking number and link to follow your shipment’s progress online. Please allow up to 24 hours for tracking updates to appear.
7. Late or Delayed Deliveries
Our logistics team ensures that all orders are shipped promptly. However, delays can occasionally occur due to:
- Incorrect or incomplete address details
- Severe weather conditions
- Customs clearance for international orders
- Unexpected carrier or transit delays
If your package is significantly delayed, please contact us at [email protected]. We’ll assist you within 1–3 business days.
8. Lost or Stolen Packages
Cutecheetahs is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier. If this occurs, please contact your local postal service or carrier directly for assistance. We will do our best to help you locate your order whenever possible.
9. Incorrect Shipping Information
Please double-check your shipping address before submitting your order. If an incorrect address is provided, please contact us immediately at [email protected]. We can only update the address before the order is shipped.
10. International Shipping & Customs
International customers are responsible for any customs fees, import duties, or taxes applied by their local authorities. Customs procedures may extend delivery times beyond our estimates.
11. Contact Us
If you have any questions regarding your order or shipping status, feel free to contact our support team:
Address: 4969 15th Ave S, Seattle, Washington 98108, USA
Email: [email protected]
Phone: +1 (323) 450-7956